Privacy Policy

1. Information We Collect

On exquarqu.shop, we collect information that you provide directly and also data that is automatically collected when you use our services.

Personal data:

• Name and contact details (email, phone, address)

Automatically collected information:

• Usage data and website statistics
• IP address and browser information
• Cookies and similar tracking technologies
• Device information and settings

2. How We Use Your Data

We use the collected information for the following purposes:

• Providing and improving our products and services
• Processing orders and managing your account
• Sending product updates, newsletters, and marketing materials
• Providing personalized nutrition recommendations
• Responding to inquiries and offering customer support
• Conducting analysis and research to improve our offerings
• Displaying relevant advertisements, including Google Ads
• Providing interactive maps (Google Maps) to locate our address or nearest stores
• Fulfilling legal obligations and protecting our rights

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal data to third parties. We may share it in the following cases:

Service providers: With trusted third parties who help us operate (e.g., Google – analytics, ads, and mapping services; payment systems; email services). Learn more about how Google uses data here: https://policies.google.com/technologies/partner-sites.

Legal requirements: When required by law or to protect our rights.

Business transfer: In case of a merger, acquisition, or sale of assets.

With your consent: When you explicitly agree to share your data.

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption during data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• Incident response procedures

5. Your Rights and Choices

You have several rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data by contacting us at [email protected] with the subject “Deletion Request.” We will process your request within 30 days
• Portability: Request transfer of your data to another service
• Unsubscribe: Opt out of marketing communications at any time
• Restriction: Request to limit processing of your data

6. Cookies and Tracking

We use cookies and similar technologies to enhance your web experience. You can manage cookies in your browser settings, but some features may not work properly if disabled.

Types of cookies we use:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for personalized ads (including Google Ads)
• Preference cookies for saving your settings

7. International Data Transfers

If you are located outside Canada, your data may be transferred to and processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards for such transfers.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Retention periods vary depending on the data type:

• Account: Until the account is deleted
• Purchase history: 7 years for tax and legal purposes
• Marketing data: Until you unsubscribe
• Web analytics: Up to 26 months

9. Child Protection

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from children under 18. If we discover such data, we will delete it.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be announced on our website, and the “Last updated” date will be modified.

11. Our Website Uses Google Ads Conversion Tracking and Remarketing

Conversion tracking: To measure the effectiveness of our ads, we use conversion cookies. If you visited our website via a Google ad, a cookie will be stored on your device. This cookie expires after 30 days and is not used for personal identification.

You can opt out of personalized ads in Google Ads settings.

12. Google Maps API

On this website, especially on the contact page, we use the Google Maps API (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) to display interactive maps directly on the page.

When using Google Maps, your IP address and other data (e.g., location information) may be transferred and stored on Google servers in the USA. We have no control over this transfer. Learn more in Google’s Privacy Policy.